Shipping Policy

Discreet Shipping

Your privacy is one of our highest priorities. Every order is shipped discreetly to help protect your confidentiality.

Orders are shipped in plain, unmarked shipping boxes or packaging without lingerie-related wording or product descriptions on the outside of the package.

The return address on the shipping label generally appears as:

Los Angeles L Inc.
13351 Riverside Dr D126
Sherman Oaks, CA 91423

Nothing on the outside of the package identifies the specific products inside or indicates that the package contains lingerie or intimate apparel. This helps protect the privacy of your order during delivery.

Order Processing

Orders placed before 11:00 AM PST on business days are typically processed and shipped the same business day.

Orders placed after 11:00 AM PST, on weekends, or on certain major holidays are typically processed on the next business day.

We do not normally process or ship orders on weekends or certain major holidays.

Order processing times are estimates and may be affected by product availability, payment verification, address verification, high order volume, weather, carrier interruptions, or other circumstances beyond our reasonable control.

Estimated Delivery Times

Order processing time is separate from shipping transit time. Total estimated delivery time includes both order processing and the carrier's transit time.

Budget / Standard Shipping (Multi-Carrier)
Estimated delivery: 3–8 business days after shipment

3-Day Shipping
Estimated delivery: Up to 3 business days after shipment

2-Day Shipping
Estimated delivery: Up to 2 business days after shipment

Overnight Shipping
Estimated delivery: The next business day after shipment

Overnight, 2-Day, and 3-Day shipping services apply to eligible in-stock orders placed before 11:00 AM PST on a business day.

Orders placed after the cutoff time, on weekends, or on certain holidays will generally begin processing on the next business day.

All processing and delivery times are estimates only and are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, customs processing, and other events beyond our control may affect delivery.

Shipping Charges

Available shipping methods and charges are calculated and displayed during checkout based on factors that may include the destination, package weight, package dimensions, selected delivery service, and the items in the order.

The shipping amount displayed and accepted at checkout is the applicable shipping charge for that order, unless an adjustment is required because incorrect or incomplete shipping information was provided.

Shipping Carriers

We primarily ship using USPS, FedEx, and UPS. Other qualified carriers or shipping partners may also be used when appropriate based on the destination, package characteristics, or to obtain the most economical shipping rate for your order.

FedEx and UPS generally require a physical street address and may not deliver to certain P.O. Boxes

Weekend and holiday delivery availability varies depending on the carrier, service level, destination, and local delivery schedule. Please consider possible non-delivery days when estimating the arrival of your package.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout, including any required apartment, suite, building, or unit number.

Please carefully review your shipping information before submitting the order. Once an order has entered processing or has shipped, an address change may not be possible.

Los Angeles Lingerie is not responsible for delivery problems, delays, losses, or additional carrier charges resulting from an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

Tracking and Delivery

When tracking information is available, it will generally be sent to the email address associated with the order after the shipping label has been created.

Tracking information may take time to update after a label is created or after the carrier receives the package.

A carrier's delivery scan, photograph, GPS information, or other delivery record may be used when reviewing a claim involving a package reported as missing or not received.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, mailbox, parcel locker, building office, household members, neighbors, and any safe location where the carrier may have placed it before contacting us.

International Orders

International customers should select an available International Shipping option during checkout.

Customers are responsible for any customs duties, taxes, import fees, brokerage charges, handling charges, or other fees imposed by the destination country, customs authority, carrier, or local government.

These fees are not included in the merchandise price or shipping charge collected by Los Angeles Lingerie unless specifically stated during checkout.

International delivery times vary depending on the destination, customs processing, local carrier operations, and other circumstances beyond our control.

Los Angeles Lingerie is not responsible for customs delays or for packages held, rejected, abandoned, or returned because required duties, taxes, fees, or import requirements were not satisfied.

Backordered or Unavailable Items

Although we maintain inventory on many popular products, an item may occasionally become backordered, discontinued, or otherwise unavailable after an order is placed.

If an item becomes unavailable, we may contact you by email and provide one or more available options, which may include:

• Waiting for the item to become available.
• Selecting an available replacement item.
• Removing or canceling the unavailable item from the order.
• Receiving an appropriate refund or store credit for the unavailable item.

Available options may depend on the item, supplier, order status, and payment method.

Returned-to-Sender and Refused Packages

A package may be returned to the sender when the shipping address is incorrect or incomplete, the carrier cannot complete delivery, the package is not claimed, required charges are not paid, or the customer refuses delivery.

Returned-to-sender or refused packages will be reviewed after they are received and inspected.

Eligible merchandise may qualify for store credit in accordance with our Refund Policy, minus the original shipping charge and any additional return, carrier, handling, customs, or processing fees charged to Los Angeles Lingerie.

Original shipping charges are non-refundable.

Gift Cards

Shipping charges do not apply to digital gift cards because they are delivered electronically and are not physically shipped.

Free Shipping Promotions

Free shipping promotions apply only to qualifying orders and eligible ground or standard shipping services unless the promotion specifically states otherwise.

Minimum purchase requirements, product restrictions, geographic restrictions, promotional dates, or other conditions may apply.

International orders and expedited shipping services are excluded from free shipping promotions unless specifically stated.

Returns and Exchanges

Return requests, damaged or defective item reports, incorrect-item reports, and eligible exchange requests must be submitted through our dedicated Return & Exchange Center.

Please do not ship merchandise before receiving return authorization and written return instructions from Los Angeles Lingerie.

The authorized return address may vary depending on the product, manufacturer, supplier, or warehouse location.

Do not mail a return to the address printed on the original shipping package unless Los Angeles Lingerie specifically instructs you in writing to use that address.

Exchanges are available only when Los Angeles Lingerie shipped an item different from the item ordered or shipped a size different from the size shown on the customer's order.

For complete return eligibility requirements, underwear packaging requirements, exchange limitations, return-shipping responsibility, and store-credit information, please review our Refund Policy.

Questions?

For general questions regarding shipping, delivery, tracking, or an existing order, please visit our Contact Us page or email us at:

LosAngelesLingerie@gmail.com

For return requests, damaged or defective merchandise, incorrect items, or eligible exchanges, please use our Return & Exchange Center.