Browse our collections, select the items you would like to purchase, choose the available size or color options, and add the items to your cart. When you are ready, proceed to checkout and follow the instructions to complete your order.

You may check out as a guest or use an available customer account option for a faster checkout experience.

Orders placed before our daily shipping cutoff are typically processed the same business day. Orders placed after the cutoff, on weekends, or on holidays are normally processed on the next business day.

Delivery time depends on the shipping method selected during checkout, the destination, carrier conditions, and other circumstances outside our control. Available shipping options and estimated delivery times are displayed during checkout.

For complete information, please review our Shipping Policy.

No. We respect your privacy. Orders are shipped in plain brown shipping boxes without lingerie-related wording or product descriptions on the outside.

The shipping label displays the sender as Los Angeles L Inc. to help keep the contents of your package private during delivery.

International shipping availability, shipping charges, and estimated delivery times are shown during checkout based on the destination and the shipping options currently available.

International customers may be responsible for customs duties, taxes, import charges, or other fees required by the destination country. Customers are also responsible for complying with their country’s import regulations.

Yes. After your order ships, you will receive a shipping confirmation email containing the available tracking information.

Tracking updates are provided by the shipping carrier and may take some time to appear after the shipping label is created.

Please contact our Customer Service team immediately after placing your order. Once an order enters processing or has shipped, changes or cancellations may no longer be possible.

Include your order number and a clear description of the requested change when contacting us.

Eligible merchandise may be returned within 30 days of delivery when it is unworn, unwashed, unused, and in its original condition with the original tags and packaging.

For hygiene and safety reasons, certain intimate apparel, sale merchandise, and other specified products may not be returnable. Complete eligibility requirements, exclusions, and return instructions are available in our current Refund Policy.

Please review our complete Refund Policy before returning merchandise.

Contact our Customer Service team before sending any merchandise back. Include your order number, the item you would like to return, and the reason for the return.

If the merchandise is eligible, we will provide the applicable return instructions. Merchandise sent back without authorization or without following the required instructions may not be accepted.

Return shipping is generally the customer’s responsibility unless the item arrived damaged, defective, or incorrect, subject to the terms of our Refund Policy.

Contact our Customer Service team to determine whether the merchandise qualifies for an exchange. Exchange availability depends on product eligibility and current inventory and is not guaranteed.

In some cases, you may be instructed to return an eligible item and place a new order for the preferred size or style.

Approved returns are processed according to our current Refund Policy. Please review the complete policy for information about eligibility, processing requirements, and the applicable method of reimbursement.

Read our complete Refund Policy

Contact our Customer Service team as soon as possible and within the reporting period stated in our Refund Policy.

Please include your order number, a description of the issue, and clear photographs of the merchandise, packaging, and shipping label when applicable. This information helps us review the issue more efficiently.

We accept the payment methods displayed during checkout, which may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other supported payment options.

Available payment methods may vary depending on your device, location, order, and the payment services currently offered through our checkout.

Yes. Our website uses secure Shopify checkout technology together with SSL encryption to help protect your payment and personal information during each transaction.

Payments are processed through established payment providers using security and fraud-prevention measures.

Applicable sales tax is calculated and displayed during checkout when required by law. The amount may depend on the shipping destination and applicable tax requirements.

Please review our Size Guide and any sizing information provided on the individual product page.

Sizing may vary among manufacturers and styles, so we recommend reviewing the measurements and product-specific information before ordering.

If you still have questions, our Customer Service team will be happy to assist you before you place your order.

Yes. Many of our collections include plus-size options. Available sizes vary by product and are displayed on the individual product page.

When you are between sizes, choosing the larger size may provide a more comfortable fit. However, the best choice can depend on the manufacturer, fabric, stretch, and design of the individual item.

Please review the product description and available size information before placing your order.

Always follow the care instructions on the garment label. For many delicate lingerie items, hand washing in cold water with a mild detergent is the safest method.

Avoid bleach, excessive heat, and tumble drying unless the garment’s care label specifically permits them. Lay flat or hang to air dry as appropriate.

Follow the garment’s care label. When machine washing is permitted, use a lingerie wash bag, cold water, and a delicate cycle.

Air drying is generally recommended to help preserve elastic, lace, decorative details, and fabric quality.

Yes. Silk, lace, embroidery, and other delicate materials may require special handling. Use an appropriate gentle detergent, avoid twisting or wringing the garment, and follow the care instructions provided on the product label.

Delicate items may be laid flat on a clean towel to dry when appropriate.

An account may not be required when guest checkout is available. Available account and checkout options will be displayed during the checkout process.

Select the password-reset or “Forgot Password” option on the customer login page and follow the instructions sent to your email address.

Make sure you use the same email address associated with your customer account.

We do not sell your personal information. Information may be processed or shared with trusted service providers when necessary to process payments, fulfill orders, arrange delivery, prevent fraud, provide customer service, and operate our website.

For complete information about how personal information is collected, used, and disclosed, please review our Privacy Policy.

Yes. We respect your privacy. Orders are shipped in plain brown boxes, and your personal information is handled according to our Privacy Policy. We do not sell your personal information.

Gift-wrapping availability, when offered, will be shown during checkout or on the applicable product page.

Available gift cards and denominations, when offered, can be found by searching our website or browsing the applicable gift-card collection. Digital gift-card delivery and usage terms are shown on the gift-card product page.

Email us at  LosAngelesLingerie@gmail.com

Our Customer Service team responds as quickly as possible during normal business hours. For questions about an existing order, please include your order number in the message.

We offer merchandise from various brands and suppliers. Manufacturing locations may vary by product. Please review the individual product page, product packaging, or garment label for available country-of-origin information.