Refund policy

Return, Refund & Exchange Policy

Los Angeles Lingerie offers a dedicated online Return & Exchange Center to make eligible requests more organized, secure, and efficient. All requests remain subject to the timeframe, product-condition, hygiene, and eligibility requirements stated in this policy.

Our Online Return Process

Need to request a return, report a damaged or incorrect item, or request an eligible exchange? Please visit our Return & Exchange Center and complete the online request form. Our team will review the information and provide the appropriate next steps.

How to request a return

Submit your request through our Return & Exchange Center .

The online form will request information including:

  1. The email address associated with the order
  2. Order number
  3. Whether the request concerns a return or an eligible exchange
  4. Product name
  5. Product size and color
  6. Quantity
  7. Reason for the request
  8. Clear photographs of the item
  9. Additional comments or supporting documents when applicable
Please do not ship or return merchandise before receiving return authorization and instructions from Los Angeles Lingerie.
Important: The authorized return address may vary depending on the product, manufacturer, or warehouse location.

Return eligibility requirements

  • Eligible items must be returned within 30 days of the original order date.
  • Items must be unworn, unwashed, unused, and in their original condition.
  • All original tags must remain attached.
  • Items must include all original packaging, accessories, protective coverings, and components.
  • Items must be free of stains, makeup, deodorant, odors, perfume, pet hair, bodily fluids, or any sign of wear, washing, use, or alteration.
  • The return must include the packing slip or another document clearly identifying the order and returned merchandise.
  • The return must be shipped only after authorization and must be sent to the address provided in the return instructions.
Important: Merchandise that does not satisfy all applicable return requirements may be rejected and may not qualify for store credit.

Garter, Stocking, Underwear, thigh Hi, Crotchless Panty, and others, return requirements

Underwear is eligible for return only when they are unworn, unused, and remains inside its unopened original manufacturer polybag with all original tags attached.

Underwear that has been removed from its original polybag, or underwear with an opened, torn, unsealed, replaced, or otherwise altered polybag, is not eligible for return.

This requirement applies even when the underwear appears unworn. Customers should verify the product description, style, color, and size information before opening the original polybag.

Non-returnable items

For hygiene, health, safety, and inventory-control reasons, the following merchandise is final sale or otherwise not eligible for return:

  • Bodysuits
  • Swimwear
  • Underwear that has been removed from or opened from its original manufacturer polybag
  • Beauty products and cosmetics
  • Accessories
  • Gift cards and E-Gift Cards
  • Items marked final sale, clearance, or non-returnable
  • Items marked SALE, unless otherwise stated in writing on the applicable product page
  • Items that fail to satisfy the condition and packaging requirements stated in this policy

Exchange policy

Exchanges are available only when Los Angeles Lingerie shipped an item different from the item ordered or shipped a size different from the size shown on the customer’s order.

An exchange is not available when the customer ordered or selected the wrong size, color, style, quantity, or product, or when the customer changes their mind or preference.

Customers who want a different size, color, style, or product must submit an eligible return request and place a new order for the desired merchandise.

If Los Angeles Lingerie shipped the wrong item or wrong size, submit a request through our Return & Exchange Center and include clear photographs showing the product, size label, original packaging, and shipping label when applicable.

Return processing and store credit

  • Returns are generally processed within 5–7 business days after confirmed delivery to the authorized return location.
  • Every returned item is subject to inspection before approval.
  • Approved returns are issued as store credit in the form of a Los Angeles Lingerie E-Gift Card.
  • Approved returns are not refunded to the original payment method unless Los Angeles Lingerie determines that a different resolution is required by applicable law or appropriate under the circumstances.
  • Original shipping charges are non-refundable.
  • E-Gift Cards do not expire and may be used after they are issued.
Important: Submission or authorization of a return request does not guarantee approval. Final eligibility is determined after the returned merchandise is received and inspected.

Return shipping responsibility

  • Return shipping costs are the responsibility of the customer unless Los Angeles Lingerie shipped the wrong item, shipped the wrong size, or provides different written instructions.
  • Except when specifically authorized by Los Angeles Lingerie, prepaid return labels are not provided.
  • Original shipping charges are non-refundable.
  • Los Angeles Lingerie is not responsible for return packages that are lost, stolen, damaged, misdirected, or delayed in transit.
  • Customers should use a trackable shipping service and retain the shipping receipt, proof of postage, and return tracking number until processing is complete.

Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, different from the item ordered, or a different size from the size shown on your order, submit a request through our Return & Exchange Center within five days of delivery.

Include your order number, a detailed description of the problem, and clear photographs showing the item, product label, size label, original packaging, shipping package, and shipping label when applicable.

Please do not discard, wear, use, wash, alter, repair, or return the merchandise until you receive instructions from Los Angeles Lingerie.

After reviewing the order information and supporting photographs, Los Angeles Lingerie will determine the appropriate resolution. Depending on the circumstances and product availability, the resolution may include replacement merchandise, store credit, or a refund.

Returned-to-sender and refused packages

A package may be returned to the sender when:

  • The shipping address is invalid, incomplete, or missing required information
  • The customer provided an incorrect shipping address
  • The carrier is unable to deliver the package
  • The package is not claimed or collected
  • The customer refuses the package at delivery

Returned-to-sender or refused packages will be reviewed after they are received and inspected. Eligible merchandise may be credited in the form of an E-Gift Card, minus the original shipping charge and any additional carrier, return, handling, or processing fees charged to Los Angeles Lingerie.

Address reminder: Customers are responsible for verifying that the shipping address entered at checkout is accurate and complete, including any apartment, suite, building, or unit number.

Reserved rights regarding returns

Los Angeles Lingerie reserves the right to limit, refuse, or reject a return or exchange request when circumstances include:

  • An irregular, excessive, or abusive return history
  • Merchandise that is worn, altered, washed, damaged, used, incomplete, or missing
  • Missing or altered tags, labels, packaging, accessories, protective coverings, or components
  • Underwear removed from or opened from its original manufacturer polybag
  • Requests or returns submitted outside the applicable deadline
  • Returns shipped without authorization or to an unauthorized address
  • Returns that otherwise fail to comply with this policy
  • Suspected fraudulent, abusive, deceptive, or unlawful activity

Los Angeles Lingerie also reserves the right to refuse service to a customer or entity engaged in fraudulent, abusive, threatening, or unlawful conduct. Merchandise not purchased from Los Angeles Lingerie that is sent to us may be discarded and will not be returned or credited.

Returning by mail

Ship merchandise only after receiving return authorization and written return instructions through the Return & Exchange Center.

All returns must include the original packing slip or another document clearly identifying the order and returned items. If you need a return slip, you may print one here: Print a return slip .

Use a trackable shipping service and retain your tracking number and proof of postage until the return has been processed.

Depending on the shipping method, a return package may take time to arrive. Please allow approximately 5–7 business days for inspection and processing after confirmed delivery. Los Angeles Lingerie is not responsible for a return until tracking confirms delivery to the authorized return address. Store credit cannot be issued for merchandise that is not received.

Do not mail a return to the address shown on the original package unless Los Angeles Lingerie specifically instructs you in writing to use that address.