WE SHIP THE SAME DAY
Shipping & Order Questions
Jump to a question:
Q: What is the cutoff time for same-day shipping?
A: Orders must be placed by 2:00 PM (PST) to qualify for same-day shipment.
Q: How quickly will my order ship?
A: Orders placed by 2:00 PM (PST) ship the same business day. Orders placed after ship the next business day.
Q: How will my order be shipped?
A: Most orders ship via USPS. Larger orders may ship via UPS or FedEx Ground.
Q: Which shipping carriers do you use?
A: USPS, UPS, FedEx, and approved freight carriers when necessary.
Q: Is my shipment insured?
A: Yes. All shipments are fully insured.
Q: Is my order shipped discreetly?
A: All orders are shipped in plain, non-descript packaging.
Q: What if my order is damaged during shipping?
A: Please take photos of the damage and keep all packaging. File a carrier claim and we will assist.
Q: What happens if my package is returned?
- Refused orders may be re-shipped once at customer expense.
- Orders returned again require pre-payment.
- 20% restocking fee applies plus shipping costs.
Q: What if I receive a defective item?
A: Manufacturer defects must be reported within 5 days. We cover defects 100%.
Q: How can I make changes to my order?
A: Please log in or contact us before shipment to update order details.
