Q: By what time do I need my order in for same day shipment?
A: To get your order out on the same day your order must be in by 2:00 PM. PST
Q: How long will it take for my order to ship?
A: We strive to get all orders shipped that are received by 2:00 PM each day. All orders are shipped the same day.
Q: How will my order be shipped?
A: We ship using USPS in most cases, for larger items we will use UPS or FedEx Ground Services
for the most cost effective options for our customers
Q: Which carriers does Honey’s Place work with?
A: We have relationships with USPS, UPS & FedEx. Depending on the size of the order we can also work with various
trucking companies. We strive to provide the most secure and cost effective options for our customers.
Q: Will my shipment be insured?
A: Yes, we insure all shipments for the protection of our customers as well as us as your seller.
Q: Is my package shipped discreetly?
A: We use all non-descript boxes to ship your packages. All of our orders are shipped 100% discreetly.
Q: What if my order is damaged during shipping?
A: In the event any of your boxes are damaged during shipping you, you are covered.
We will help you all the way and will do all we can to get it fix but the first step is that you must file a complaint with your carrier company. It is smart to take a picture and document the damage. Always keep the damaged boxes and packing materials. This is necessary for your claim with the carrier.
Q: What if my package is returned to Los Angeles Lingerie?
A: If your package got refused by you, order can be re-shipped at client’s expense one time. Orders returned again will be sent only after pre-payment. Customer will be responsible for 20% restocking fee and all shipping costs on all refused orders.
Q: What if I receive a defective item?
A: We will cover that 100%. products with manufacturer defects must be reported immediately or within 5 days of receipt to us. Contact us regarding replacement and return. All returns require a authorization.
Q: How can I make changes with my order?
A: For any changes including address, phone number, email address, name, etc. please login to your account or contact us.