Top FAQ Questions
Q: When are you open? Are you open on holidays?
A: Los Angeles Lingerie Inc. is open 24 hours a day and 7 days a week. Customer service is available Monday through Friday, from 9am – 9pm.
Q: Why are some items sometimes out of stock?
A: The reason some items are out of stock is that our manufacturers are occasionally overloaded with mass orders. Fortunately, most items that are sold-out will be back in stock in less than a week. Please note that you will not be able to place out-of-stock items into your shopping cart.
Q: How do I know if an item is in stock?
A: Items that are out of stock will carry the following sold-out button. Most items that are sold-out will be restocked within a week.
Q: When will I get the tracking number for my order?
A: The tracking number will be emailed to you on the same day or within 24 hours of purchase.
Q: An item is missing or damaged during delivery. What should I do?
A: You are covered and we will take care of it. We have a video camera that records the packing process of all items and we will check your order. Please contact us with your order number, along with the SKU # or the title of the missing item. You may contact by clicking here Customer Service, or call us at 424-385-7555 for questions about your delivery and what to do next.
Q: Which services do you use for shipping?
A: Los Angeles Lingerie Inc. works with a variety of delivery service companies including USPS, UPS, and FedEx. We will choose the best option for your order. A priority shipment option will be available for you at checkout.
Q: What if my item does not meet the return policy?
A: Any situation that falls outside of the return policy will be handled on a case-by-case basis.